Returns and Cancellation Policy
Growtheatre CIC will reimburse tickets for our Family Adventures if this is requested 7 days in advance of the event. If a refund is requested after that time period has elapsed, Growtheatre CIC will put your tickets on sale and if they resold before the day of the Family Adventure we will reimburse you the tickets minus the small bank handling refund fee. Growtheatre CIC is unable to refund or change tickets on the day of the Family Adventure; this is because we are unable to contact people on our Waiting List as we are usually in the woods preparing for the Family Adventure.
In the unlikely event that not enough people book onto a Family Adventure, Growtheatre CIC reserves the right to cancel the Family Adventure with a minimum of 24 hours notice. All customers will be offered a choice of a full refund or to be moved to another Family Adventure.